General Terms and Conditions
In these terms and conditions the following terms shall have the following meanings:
1. Reflection period: the period within which the consumer can make use of his right of withdrawal;
2. Consumer: the natural person who does not act in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;
3.Day: calendar day;
4. Duration transaction: a distance contract relating to a series of products and/or services, the supply and/or purchase obligation of which is spread over time;
5. Durable medium: any instrument that enables the consumer or entrepreneur to store information addressed personally to them in a way accessible for future consultation and unaltered reproduction of the stored information. 6. Right of withdrawal: the option for the consumer to cancel the distance contract within the cooling-off period; 7. Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
8. Distance contract: an agreement concluded between the consumer within the framework of a system organised by the entrepreneur for the distance sale of products and/or services, whereby up to and including the moment the agreement is concluded exclusive use is made of one or more techniques for distance communication;
9. Distance communication technology: means that can be used to conclude an agreement without the consumer and the entrepreneur being in the same place at the same time.
Article 2 – Identity of the entrepreneur
Print gift
3e oomsberg 12, 9585PG, Vledderveen
English: Email address: info@druk-kado
Chamber of Commerce number: 74726749
VAT number: NL002427431B19
IBAN: NL14RABO0341280917
Article 3 – Applicability / General
1.These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
2.Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions are available for inspection with the entrepreneur and that they will be sent free of charge to the consumer as soon as possible at the consumer’s request.
3.Accepting an offer and/or placing an order implies that the buyer accepts the applicability of these conditions.
Article 4 – The offer
1.If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
2. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to properly assess the offer. If the entrepreneur uses images, these must be a true representation of the products and/or services offered. Obvious mistakes or errors in the offer are not binding on the entrepreneur.
Article 5 – The Agreement
1. Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and meets the conditions set therein.
2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may terminate the agreement.
3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.
4. The entrepreneur may – within legal frameworks – investigate whether the consumer can meet their payment obligations, as well as all facts and factors that are important for responsibly entering into the distance contract. If, based on this investigation, the entrepreneur has good reasons not to enter into the contract, they are entitled to refuse an order or request with reasons or to attach special conditions to the execution.
5. The entrepreneur will send the following information to the consumer with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier: 1. the email address of the entrepreneur where the consumer can submit complaints: info@winkeltjevananne.nl.
2. the information included in Article 4, paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this information to the consumer prior to the execution of the contract;
6. In the case of a continuing performance contract, the provision in the previous paragraph only applies to the first delivery.
Article 6 – The Price
1. As long as the agreement has not been concluded, the entrepreneur is entitled to change the prices, offers, and other conditions. Buyers cannot derive any rights from prices and offers from the (recent) past;
2. The prices stated in the offer of products or services include 21% VAT and exclude shipping costs;
3. The shipping costs charged for each order within the Netherlands are €3.95 for letterbox packages and €6.95 for parcel post. The shipping costs depend on the weight and size of the package. If the buyer orders multiple items, the shipping costs remain the same.
4. Obvious errors or mistakes in the offer do not bind the entrepreneur.
Article 7 – Delivery and Execution
1. The entrepreneur will exercise the utmost care when receiving and executing orders for products and when assessing requests for the provision of services.
2. The place of delivery is the address that the consumer has provided to the company.
3. The entrepreneur strives to ship orders within 1-5 business days, but no later than 30 days after receipt of payment, unless a longer delivery period has been agreed upon. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be notified of this no later than 30 days after placing the order.
4. The entrepreneur is not liable for delays caused by postal and parcel delivery services.
5. The entrepreneur is not liable for any damage whatsoever resulting from exceeding the announced delivery times.
6. If delivery of an ordered product proves impossible, the entrepreneur will endeavor to provide a replacement item. The fact that a replacement item is being delivered will be clearly and comprehensibly communicated at the time of delivery. The right of withdrawal cannot be excluded for replacement items. The costs of any return shipment are borne by the entrepreneur.
7. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a previously designated representative announced to the entrepreneur, unless expressly agreed otherwise. Exceptions to this are minor damage, such as wrinkles, that occurred during the shipping process.
Article 8 – Complaints, Returns, and Withdrawal Obligation
1. The entrepreneur makes every effort to deliver a good product to you. We recommend that you inspect the delivered items immediately upon receipt. If the ordered items do not meet your expectations, you must inform us as soon as possible. The entrepreneur will then always try to resolve any problems or complaints in consultation with the buyer and in the best possible way.
2. During the cooling-off period, the consumer will handle the product and packaging with care. They will only unpack or use the product to the extent necessary to assess whether they wish to keep it. If they exercise their right of withdrawal, they will return the product with all accessories supplied and – if reasonably possible – in its original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.
3. The buyer has the right to return items delivered by the entrepreneur within 14 days after the statutory cooling-off period of 14 days, with the exception of personalized items. During the 14-day cooling-off period, the buyer must handle the items and packaging with care. The buyer will only unpack or use the product to the extent necessary to assess whether they wish to keep it.
4. Return shipping costs are the buyer’s responsibility.
5. Items must be returned in their original packaging. The buyer is responsible for paying any associated shipping costs.
6. If the items are unused and undamaged and have been returned on time and correctly, the entrepreneur will refund the paid price, including shipping costs, no later than 14 days after receipt of the returned items. In this context, “unused and undamaged” also includes damage caused by the smell of cigarette smoke, perfume, or other clearly present odors.
Article 9 – Payment
1. The purchase and sale agreement is concluded when you accept the offer and meet the conditions set therein. As long as receipt of this acceptance has not been confirmed by email, the customer can cancel the agreement.
2. The consumer has the duty to immediately report any inaccuracies in the payment details provided or stated to the entrepreneur.
3. The consumer can choose from the following payment methods: AfterPay, Prepayment, iDeal, Bancontact, Belfius, PayPal, Sofort Banking.
3. The consumer can pay by bank transfer (in advance), among other options. If the consumer chooses bank transfer, the consumer must transfer the amount due to the entrepreneur within 7 days of placing the order. If this does not happen, the agreement will be terminated.
Article 10 – Complaints Procedure
1. The consumer can submit complaints to the entrepreneur by email.
2. The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
3. Complaints about the performance of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has discovered the defects.
4. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within 14 days with a confirmation of receipt and an indication of when the consumer can expect a more detailed answer.
5. Consumers can also submit a dispute to the Disputes Committee via the ODR platform http://ec.europa.eu/consumers/odr/)
Article 11 – Liability
1. Any liability of the entrepreneur and the entrepreneur’s products for all damage, of whatever nature, direct or indirect, is excluded. The entrepreneur is also not liable for damage caused by third parties during the performance of the agreement.
2. The entrepreneur accepts no liability for any damage resulting from the use of the entrepreneur’s products.
3. The entrepreneur’s liability is always limited to a maximum of the purchase price of the relevant article.
4. The entrepreneur is not liable for any misunderstandings, mutilations, delays or improper transmission of orders and communications resulting from the use of the internet or any other means of communication in the traffic between you and the entrepreneur, or between the entrepreneur and third parties, insofar as this relates to the relationship between you and the entrepreneur, unless there is intent or gross negligence.